# Refund Policy
At Stofpaaie, we strive to ensure that our customers are satisfied with every purchase.
If you are not completely satisfied with your order, you may request a return or refund within 7 days of receiving your item, provided that:
- The item is unused and in its original
- The item is returned in its original
- Proof of purchase is Please note:
- Customized or personalized products cannot be refunded unless defective or
- Shipping costs are non-
- Refunds will be processed once the returned item has been inspected and approved To request a return or refund, please contact us at:
Phone: 076 189 5519 / 081 330 2934
Email: hello@brand-allies.co.za
Address: 31 Hopewell Road, Moseley Park, Pinetown
# Shipping Policy
We currently deliver throughout South Africa using The Courier Guy. Estimated lead time from payment confirmation to delivery:
- 4–5 working days
A Flat rate of R150 applied to all orders.
Once your order has been dispatched, you will receive tracking information via email or SMS where applicable.
Please ensure that your delivery address and contact details are correct when placing your order.
For shipping enquiries, contact:
Phone: 076 189 5519 / 081 330 2934
Email: hello@brand-allies.co.za
# Exchange Policy
We only replace items if they are defective, damaged, or incorrectly supplied. Exchange requests must be submitted within 7 days of receiving your order. To qualify for an exchange:
- The item must be unused and in original
- Proof of purchase must be
Customers are responsible for return shipping costs unless the item supplied was incorrect or defective.
For exchange requests, please contact:
Phone: 076 189 5519 / 081 330 2934
Email: hello@brand-allies.co.za
Address: 31 Hopewell Road, Moseley Park, Pinetown
